FAQ

General 

Q. Are minks by mikk cruelty free?

A. Our mink eyelashes are 100% cruelty free and hypo allergenic 

Q. Can the lashes be reused?

A. All of our lashes can be reused (25+ times) with proper care. 

Q. Are all the lash bands one size?

A. All of the lash bands are one size. Use scissors to customize the lash band to your eyes. 

 

Shipping 

Q. When ill my order be shipped?

A. Your order will be shipped with in 1-3 business days after being packaged.

Q. What do I do if my package is taking to long to be delivered?

A. After I have shipped off the packages I am no longer in control of what happens or how long the package takes to get delivered. You can try contacting the postal agency for further updates.

Q. Can I cancel my order?

A.As in accordance with my refund policy I do not accept returns, Exchange or cancellations. If you have a problem with your order email us 24hrs of order being placed.

Q. My item came damaged what do I do?

A. After I shipped the items I have no control of how the postal service handles the item. I try my very best to package to package everything as safely and protected as I can. If in any event your items come damaged, provide supporting pictures and given the circumstances we may offer a discount or a free item on your next order.

Q. How can I contact you?

A. The best way to contact us is via email minksbymikk@gmail.com. Please allow up to 24hrs to get a response. You can also reach us on Instagram @minksbymikk via direct message. Please provide order # in the subject & issue in the message part for a faster response.

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